Privacy Policy

Effective Date: 01/01/2021

Helmkay Locksmiths (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.

1. Who We Are

Helmkay Locksmiths is a locksmith service provider based in Nottingham, UK.

Business Name: Helmkay Locksmiths
Address: Nottingham, United Kingdom
Contact Email: helmkaylocks@yahoo.co.uk

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2. What Data We Collect

We may collect and process the following types of personal data:

* Full name
* Email address
* Phone number
* Postal address
* IP address and browser/device information
* Information you provide through forms or live chat
* Payment details (if applicable, processed securely via third-party providers)
* Cookie and usage data (e.g. through analytics tools)

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3. How We Collect Your Data

We collect your personal data when you:

* Contact us via website forms, email, or phone
* Request a quote or service
* Sign up to a newsletter or updates
* Use our website (via cookies and analytics)
* Engage with us through social media or online advertising

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4. How We Use Your Data

We process your data to:

* Provide and manage our locksmith services
* Communicate with you about appointments, queries or quotes
* Process payments and invoices (if applicable)
* Send service or marketing communications (with your consent)
* Improve website performance and user experience
* Comply with legal or regulatory obligations

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5. Legal Basis for Processing

We rely on the following legal bases:

* **Contractual necessity** – to provide our services
* **Legitimate interests** – to manage our business and improve services
* **Consent** – for marketing communications (you may withdraw this at any time)
* **Legal obligation** – to comply with applicable laws

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6. Sharing Your Data

We may share your data with:

* Trusted service providers (e.g. website hosting, analytics tools)
* Payment processors (e.g. Stripe, PayPal)
* Marketing platforms (e.g. email software)
* Legal or regulatory bodies if required by law

We do not sell your data to third parties.

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7. International Data Transfers

Some of our service providers may store or process data outside the UK (e.g. in the US). Where this occurs, we ensure appropriate safeguards are in place (such as UK Standard Contractual Clauses or equivalent measures).

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8. Data Retention

We only keep personal data for as long as necessary for the purposes outlined in this policy or as required by law.

* Service and quote enquiries: 12–24 months
* Client records (invoices, appointments): 6 years for accounting purposes
* Marketing preferences: until unsubscribed or withdrawn

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9. Your Rights

Under the UK GDPR, you have rights including:

* The right to access the personal data we hold about you
* The right to correct inaccurate information
* The right to request deletion of your data
* The right to restrict or object to processing
* The right to data portability
* The right to withdraw consent (where applicable)

To exercise any of these rights, please email us at helmkaylocks@yahoo.co.uk.

You also have the right to lodge a complaint with the **Information Commissioner’s Office (ICO)**:
[www.ico.org.uk](http://www.ico.org.uk)

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10. Cookies & Tracking

We use cookies to:

* Improve website functionality and performance
* Understand visitor behaviour via analytics tools like Google Analytics

You can control your cookie preferences through your browser settings. For full details, please see our Cookie Policy.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

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Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
📧 helmkaylocks@yahoo.co.uk
📍 Helmkay Locksmiths, Nottingham, UK